Effective Date: 01/11/24

1. Introduction Melbourne Exercise Physiology Group ("we," "our," "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with Australian privacy laws as outlined below: 

• The Privacy Act 1988 and the Privacy Amendment Act 2012 to protect the privacy of individuals' personal information.  

• The Health Records Act 2001 to promote fair and responsible handling of health information by protecting the privacy of an individual's health information that is held in the public and private sectors; providing individuals with a right of access to their health information; and providing an accessible framework for the resolution of complaints regarding the handling of health information.   

2. Information We Collect We may collect personal information that you provide to us, including but not limited to: 

• Name 

• Contact information (email address, phone number) 

• Date of birth 

• Health information relevant to exercise physiology 

• Payment information (if applicable)  

3. How We Use Your Information We may use your personal information for: 

• Providing exercise physiology services 

• Communicating with you about your treatment or inquiries 

• Billing and payment processing 

• Sending newsletters, marketing materials, or promotional offers (with your consent) 

• Complying with legal obligations  

4. Disclosure of Your Information We may share your personal information with: 

• Healthcare providers involved in your care 

• Third-party service providers (e.g., billing, IT services) who assist us in delivering our services 

• Regulatory bodies, if required by law  

5. Data Security We take reasonable steps to protect your personal information from loss, misuse, unauthorized access, and disclosure. We use secure systems and protocols to store and manage your data.   

6. Access and Correction You have the right to access your personal information and request corrections if it is inaccurate or incomplete. Please contact us at Phone 03 9813 2189 to request access or corrections.  

7. Cookies and Tracking Technologies Our website may use cookies and similar technologies to enhance user experience. You can control cookies through your browser settings. For more information, please refer to our Cookie Policy.  

8. Links to Other Websites Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.  

9. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.  

10. Contact Us If you have any questions or concerns about this Privacy Policy or our practices, please contact us at: Melbourne Exercise Physiology Group 3A, 55-59 Avenue Road, Camberwell VIC 3124 P: 9813 2189